Data Protection

Protect your private data.

Linde plc
The Priestley Centre
10 Priestley Rd.
Surrey Research Park
Guildford GU2 7XY
United Kingdom

With the following data privacy notice, we would like to inform you about the processing of your personal data by Linde plc, The Priestley Centre, 10 Priestley Rd., Surrey Research Park, Guildford GU2 7XY , United Kingdom (in the following “Linde”).

From time to time, it may be necessary to adapt this privacy policy as whole as well as specific parts of it to comply with the up to date legal requirements or to cover the introduction of new services. The most recent version of our data privacy notice can be found at: https://www.the-linde-group.com/en/footer/dataprotection.html

I. General Information regarding Data Protection in Linde

1. Controller and Data Protection Officer

The controller responsible for the processing of your personal data in the sense of data protection law is Linde. Linde is a company of Linde. Linde is one of the leading gases and engineering companies in the world, with approximately 58,000 employees working in more than 100 countries worldwide.

The EU Group Data Protection Officer (“EU GDPO”) of Linde and Linde is available to answer all your questions regarding data protection at Linde by e-mail or mail. You can contact the EU GDPO under the following address:

Linde plc
Data Protection Officer
The Priestley Centre
10 Priestley Rd.
Surrey Research Park
Guildford GU2 7XY
United Kingdom
Email: dataprotection@linde.com

2. Your Data Privacy Rights

In connection with any processing of personal data by Linde, all data subjects have the following rights pursuant to Articles 15 to 21 GDPR - within the statutory limits of the member states:

  • • Right to information;
  • • Right to correction;
  • • Right of deletion;
  • • Right to limitation of processing;
  • • Right to data transferability;
  • • Right of objection.

Furthermore, you have the right to revoke your consent to the processing of your personal data at any time with effect for the future. Such revocation has no effect for the past, i.e. it does not affect the effectiveness of the data processing carried out up to the revocation. If you are of the opinion that the processing of personal data by Linde is not in accordance with the data protection regulations or you are not satisfied with the information provided by us, you have the right to file a complaint with the competent supervisory authority (see Art. 77 GDPR).

3. Transfer to Third Party Countries or International Organizations

We take care not to transfer your data to recipients in countries without an adequate level of data protection (third party countries). However, in some cases, this cannot be completely avoided. Where this is the case, Linde has taken and will take appropriate measures to ensure an adequate level of data protection at the recipient at all times.

4. Storage and Retention Periods

We process personal data only as long as it is necessary for the fulfilment of our contract obligations. As soon as the data concerned is no longer required for this, it is generally deleted. However, in order to comply with certain legal requirements, we must store some data beyond the termination of contractual relationships. This includes commercial and tax documentation, evidence and storage obligations. In these cases, we are generally required to safeguard or store data for three to ten years, or in rare instances, e.g. in legal disputes for up to 30 years.

II. Processing of Personal Data by Linde for Core Business Purposes

The Linde Group is offering customers from the industrial retail, trade, science, research and public sectors a comprehensive product and service portfolio. Our customers, suppliers and partners are as diverse as we are. To conduct our complex international business, it is necessary to process personal data.

1. Type and Origin of Personal Data processed by Linde

We process personal data only to the extent necessary to fulfil our contractual and legal obligations in connection with the business relationship with our customers, suppliers and partners. “Processing” means that we collect, store, delete or transfer personal data, to list a few examples. Personal data processed by us includes:

  • • Master and contact data of customers and suppliers, such as name, address, telephone number, e-mail address, function, department of our contact persons, etc.
  • • Data we need for invoicing and payment processing, such as bank details, tax number, credit management information, etc., as far as it concerns the data of a natural person;
  • • Supplier and customer relationship management information, such as order history, etc., as far as it concerns the data of a natural person;
  • • Special categories of personal data relating to customers of our healthcare business, such as diagnosis and therapy related information required for treatment.

We regularly receive the personal data processed by us within the framework of and in the course of our business relationship with our customers. In some cases, we also receive personal data from affiliated companies of Linde, e.g. contact data from suppliers within Linde’s supplier relationship management. In some cases, we also process personal data that we have received in another manner, in accordance with the applicable data protection laws. This is regularly the case regarding:

  • • Publicly accessible sources, e.g. trade and business registers, trade fairs, exhibitions, Internet sources, newspapers, trade directories, etc.
  • •Third parties who are not affiliated with Linde, e.g. trade/business associations, credit agencies, insurance companies, etc.

2. Purpose for Processing by Linde and Legal Basis

We process your personal data only for permitted purposes and in accordance with the applicable legal provisions of the GDPR and relevant national data protection laws.

2.1 We process Data to fulfil our Contractual Obligations

We process personal data to fulfil our contractual obligations towards our customers and suppliers or to carry out so-called pre-contractual measures, which take place upon a specific request. In these cases, the purpose of data processing is determined by the contract we have concluded with our customers or suppliers and services that are provided under this contract. This also includes, for example, the processing of personal data in the context of sending catalogues, information on our services or the preparation of specific offers. 2.2 We process Data to protect Legitimate Interests We also process personal data insofar as it is necessary to safeguard the legitimate interests of Linde or Linde companies as well as our costumers (and, if applicable, other third parties). Where this is the case, we process personal data only after due consideration of your relevant interests. This includes in detail e.g.:

  • • The supply of Linde products and the provision of services;
  • • Customer service and handling of complaints;
  • • Direct mail, provided you have not objected to the processing of your personal data for these purposes
  • • The surveillance of publicly accessible rooms in our branches with optical-electronic equipment (video surveillance)
  • • Transfer of personal data within Linde for internal administrative purposes;

2.3 We process Data with your Consent

We also process your personal data if you have given us your consent. You may revoke your consent at any time. Please note, however, that data processing up to the date of revocation remains permissible.

2.4 We process Data to fulfil Legal Obligations

We are required to process certain data in order to comply with legal obligations. Such obligations may arise from certain provisions of national commercial, trade, tax and social law as well as European legislation, e.g. in connection with regulations to avoid the financing of terrorism. In detail, this may also result in obligations for Linde to safeguard, store, report and collect data, which generally serve control purposes from the respective authorities.

2.5 Information regarding Change of Purpose

Should we process your personal data for any reason other than that for which we originally collected them, we will inform you of this new purpose to the extent permitted by law.

3. Recipients of your Data

Personal data will only be made available to other companies of Linde if and insofar as this is necessary to protect our legal and contractual rights and obligations. This, for example, can be the case for the coordination of our contractual services. Typical examples are centralized supplier and customer management services, centralized IT services and internal shared service center in finance and accounting. We cooperate with external service providers to fulfil certain contractual obligations. This is the case, for example, in connection with specific supplier and customer management services, hosting of IT infrastructure and external shared service center in finance and accounting, payment processing (credit card, direct debiting, purchase on account), logistics and delivery, promotional activities or the transaction of online orders. As far as we involve external service providers, this always takes place within the legal limits and in compliance with the applicable data protection regulations.

We only transfer personal data to other recipients outside Linde if we are legally obliged to do so. In all other cases, we will only transfer your data to other third parties if you have given us your corresponding consent. In the context of the continuous development of our business, we may divest subsidiaries or business parts or merge our business or parts thereof with another company. Such transactions typically entail the transfer of customer information pertaining to the sold or divested subsidiary or business part to the buyer or to the company created by the merger. Your personal information continues to be governed by the provisions of this privacy policy in this case. In the unlikely event of a complete sale of Linde or substantial parts thereof, your personal information will also be transferred to the buyer.

4. Obligation to provide Data

In order to be able to provide our services to our customers, we must process certain personal data or are legally obliged to do so. We collect the corresponding data from you upon conclusion of the contract (e.g. address, business contact data and function). Without these data we cannot conclude contracts with our customers.

5. Automated Decision-Making and Profiling

We do not use automated decision-making processes for procedures that have legal implications or a similarly significant impact on you. No decision will be made without further human review. Profiling within the meaning of Art. 4 (4) GDPR does not take place at Linde with the exception of specific applications in the homecare business to identify patients at high risk of further deterioration of their health status and potentially required intervention or re-hospitalization.

III. How we use Personal Data for the purposes of our Websites

The companies of Linde operate websites to provide you with information regarding the companies of Linde and their products and services.

1. Type and Origin of Personal Data processed by Linde

When you visit one of the websites of Linde, we collect certain personal data from you. Personal data processed in this connection includes your name, address, phone number or email address. Personal data processed in connection with the operation of our websites is typically provided by you in the course of using our website. In some cases, however, personal data processed can also be provided by third parties who are not affiliated with Linde, such as internet service providers, marketing affiliates or software plug-ins. The following data (in particular log information and device data) is automatically processed by Linde:

  • • The name of your Internet Service Provider (ISP)
  • • Your IP address
  • • Your browser type and your operating system (OS)
  • • Date, duration and time of your visit
  • • Visited websites
  • • Extracted data & downloaded files
  • • Your country
  • • Your referrer URL
  • • Your search term in case you were referred to our website by a search engine

2. Purpose for processing by Linde and Legal Basis

We process personal data only to the extent necessary in each case.

2.1 We process Data to fulfil our Contractual Obligations

We process personal data to fulfil our contractual obligations towards our customers or to carry out so-called pre-contractual measures, which take place upon a specific request. This may be the case when you register for certain services, for online orders or our supplier portal.

2.2 We process Data to protect Legitimate Interests

We also process personal data insofar as it is necessary to safeguard the legitimate interests of Linde or Linde companies as well as our costumers (and, if applicable, other third parties). Where this is the case, we process personal data only after due consideration of your relevant interests. This includes in detail e.g.:

  • • Measures to analyze pseudonymized user behavior to further improve our websites,
  • • Measures to provide website functionalities such as user account management, shopping carts

2.3 We process Data with your Consent

We also process your personal data if you have given us your consent. You may revoke your consent at any time. Please note, however, that data processing up to the date of revocation remains permissible. This includes in detail e.g.:

  • • Newsletter registrations,
  • • Promotions
  • • Contact enquiries

3. Recipients of your Data

3.1 Linde Companies and Service Providers

Linde shares personal information as outlined above (see Section II. 3).

3.2 Social Media Providers

On some websites, Linde integrates some additional content and publications (blogs, posts, news, videos, interviews etc.) which has already been published in other social media / social networks (e.g. Facebook, LinkedIn, Twitter). As long as you do not click on any such content, no personal information will be transmitted to the respective social media provider. By clicking on Social Media Wall content, your IP address will be transferred to the respective social media provider and stored, processed and used there in accordance with his privacy policy. An information banner at the Social Media Wall informs you that by clicking on a specific content, you agree to such transfer of your personal information. You can find further details regarding the processing of your personal information by the social media providers here:

  • Facebook privacy policy
  • LinkedIn privacy policy
  • Twitter privacy policy

3.3 Eloqua

We use the Eloqua service for optimal communication with our customers. The Eloqua servers of our service provider, ORACLE Deutschland B.V. & Co. KG, Riesstrasse 25, 80992 Munich, Germany. In the context of support and administration services, we cannot rule out the possibility that in individual cases, individual employees of the Oracle Corporation outside of the EU may have access to user data in the course of providing contractually obligated services. As a precautionary measure, we have ensured an adequate level of data protection from the Oracle Corporation, through sufficient guarantees as required. Eloqua will place a persistent cookie on each login page, if no Eloqua cookie is already present on your device. If you have already visited a website that uses Eloqua, then you may already have an Eloqua cookie.

Eloqua cookies may be used to analyze how our sites are being used, so that we can continue to improve them. Emails that are sent using Eloqua make use of tracking technologies. We use these data primarily to find out what subjects are interesting for you, by determining whether our emails were opened and which links you clicked on. We then use this information to improve both the emails that we send to you and the services we provide, and to connect them with existing tracking or profiling information. To avoid the use of Eloqua cookies on your device in the future, you may visit the following link: http://www.oracle.com/us/legal/privacy/privacy-policy/index.html#opt-out

If you do not want us to recognize your computer on subsequent visits (with cookies stored on the hard drive), you can also set up your browser to delete cookies, block all cookies, or warn you before a cookie is stored. If you do not accept cookies, you will not be able to use some of our services. In general, cookies allow us to determine who you are, and thus to offer you better and more personalized services.

4. Cookies

We use cookies. Further information regarding the nature & purpose of cookies employed by us are contained in our cookie policy, available at: Cookie Policy.

5. Links

Our websites contain links to other websites, which are subject to separate data protection notices of the respective operators of such websites.

IMPORTANT NOTICE

Information regarding your Right of Objection

1. Objection in particular Individual Situations

You have the right to object at any time to certain types of processing of your data for reasons arising from your particular situation. This right applies to data processing in the public interest and to data processing to protect legitimate separate interests. This right also applies to profiling, insofar as it is based on these two provisions. In the event of a contradiction, we will cease processing your personal data. However, this does not apply if we can prove compelling reasons worthy of protection for the processing, that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

2. Objection to processing for Direct Marketing purposes

In individual cases we process your personal data for direct marketing purposes. This is the case, for example, if we send you information about special offers or discount promotions. You have the right to object to the processing of your personal data for these purposes. This right also applies to profiling insofar as it is connected to direct marketing. In the event of any objection, we will no longer process your personal data for these purposes. Your objection does not require any specific form and can be e-mailed to us at:
info.ren@linde.com.

Munich, May 2018